Click on the questions below to see the answers
What if my pension check is not delivered, or is lost, stolen, or destroyed?HMEPS will not take any action with respect to an undelivered check or a lost, stolen or destroyed check before the tenth (10th) day of the month after the check is issued. On or after the 10th day, if a participant notifies HMEPS that he/she has not received his/her check or that the check has been lost, stolen or destroyed, HMEPS will request a stop-payment order. Replacement checks will be processed as soon as administratively practical upon receipt of the appropriately executed documents described in subsections (a) and (b) below, subject to the Executive Director’s discretion: (a) Undelivered check: HMEPS will provide the participant a Request for Issuance of a Replacement Check Form. The participant must complete, sign and return the request in order for HMEPS to initiate processing a replacement check. Upon receipt of the properly completed request, HMEPS will order a stop-payment and a replacement check will be processed. (b) Lost, stolen or destroyed check: HMEPS will provide the participant a Request for Issuance of a Replacement Check Form, and an Affidavit of Lost/Stolen or Destroyed Check Form. The participant must complete, sign, and return the affidavit and request in order for HMEPS to initiate processing a replacement check. Upon receipt of the properly completed documents, HMEPS will order a stop-payment and a replacement check will be processed.
How do I sign up for Direct Deposit?HMEPS strongly recommends that you sign up for Direct Deposit when you retire, so your checks will be electronically deposited to your account in your financial institution. Direct Deposit forms are available from the HMEPS office or you can download them directly from this webpage. HMEPS must be kept informed in writing of any changes in your home address after you retire so periodic statements, news updates, and your form 1099-R can be mailed to you.
I need to close my checking account. What do I do about my direct deposit?HMEPS would like to remind those retirees who are signed up for direct deposit to be sure and notify HMEPS before they close their current bank accounts. Why? If you fail to notify HMEPS before you close or change an account and HMEPS sends your pension check to the old account it will get returned – and you will not receive your funds. The proper procedure for closing or changing a direct deposit account is: 1. First notify the bank that you would like to close the account. They can work with you and keep the account open until you have opened another account. 2. Notify HMEPS that you are closing the account and what your plans are for opening another. HMEPS can then make arrangements to send your check to another location until you have had time to open another account.